General Terms and Conditions for Use of the Website
Dear Customers, please read these General Terms and Conditions for use of the website:

I. Subject

These general terms set out the relations between KANABANA LTD, a representative of the website (Store) and its users (You). Browsing the pages, registering and submitting an order, You agree, accept and undertake to observe these general conditions for services.

II. Supplier details

KANABANA LTD is a company registered under the Commerce Act of the Republic of Bulgaria, domicile and registered office: Blagoevgrad county, Petrich municipality,
Petrich 2850, 10 Makedonia Sq., UIC: 204437914

III. Definitions

–       Customer – all individuals, companies or other legal entities using the website of KANABANA LTD in any way including but not only by browsing it, ordering from it, purchasing, returning goods, etc.
–       Account – a section of the website, formed by an email address and a password which allows Customers to send Orders containing information about Customers.
–       Order – an electronic document that is a means of communication between the Seller and Buyers by which the Buyers inform the Seller at of their intention to purchase goods and services from the website.
–       Goods and Services – each subject of the contract of sale and purchase at

IV. Order

To make and order, it is necessary to add at least one product to cart and click the Purchase button. In the next step you may specify: contact details – first and last name, phone, email; delivery address; payment method. The order will be activated i.e. placed at the online store by clicking the Order button. If your order is successful you will get order confirmation by a letter to the email provided by you. Confirmation by phone will only be performed if additional information or specification of order is necessary. We make efforts to show updated stock but an ordered product may not be available. In such case we will contact You for confirmation, replacement with other product or refusal of order.

V. Payment

We offer the following methods of payment:
With credit/debit card; The payment will not be captured before the goods has been shipped.
Cash on delivery: upon receiving the ordered goods you pay to the courier; In case of difference between confirmed amount and the amount of cash on delivery, please call us immediately;
Payment with Paypal or through bank transfer: payment in the process of order. The order will be accepted and processed after payment

VI. Delivery

Delivery shall be performed with courier company Speedy to Your address or to an office of Speedy. In case that delivery is impossible (you are not at the specified address or do not answer the calls of supplier), your order will be kept for three days by the courier company after which it will be returned to us.

VII. Cancellation of order and return

You may return each product pursuant to art. 55, par. 1 of the Consumer Protection Act within 14 days after receiving the goods provided that the goods are returned in their condition on delivery without being used. The exceptions to this rule are explicitly regulated in the Consumer Protection Act. On return or change of product the costs for product return shall be for Your account – of course except if we have made a mistake. We will refund the price of products (without delivery costs) through bank transfer to Your personal account within 14 days from the date You inform us of Your cancellation or return. In case of differences between received and ordered products or mistake through our fault we will cover the costs for return and replacement of different products. Please, keep in mind that you may not use received goods before You decide to return purchased goods. The right to cancellation and return exists to let You see the product as in a shop, not to use it free of charge for 14 days.

VIII. Prices

All prices are in BGN, inclusive of VAT. Product prices do not include delivery costs. Delivery costs are automatically calculated by the system and added to the total amount before the order is finalized.

IX. Personal data processing

KANABANA LTD is registered in the Commission for Personal Data Protection for the Republic of Bulgaria with identification number 427143. Bulgarian law requires the protection of persons in the processing of their personal details and the free movement of such, with the following changes and amendments, so KANABANA LTD has the obligation to process personal details under conditions guaranteeing their storage, avoiding their accidental loss and only for the specified purposes.

The purpose of collection of details is: informing Customers of information in their Accounts; informing Buyers of the status of their Orders; assessment of ordered goods and services; other commercial activities, advertising of goods and services, marketing, advertisement, media, administrative, research, market study, monitoring and observation of sales and Customer behaviour. With the completion of details in the form for the creation of Account or Order, Customers declare and accept unconditionally that their personal details will be included in the database of KANABANA LTD and give their explicit and firm consent that all these details will be archived, used and processed without territorial and/or time limit by KANABANA LTD and its partners for activities such as but not only, commercial activities, promotions of products and services, marketing, advertisement, marketing, advertisement, media, administrative, research purposes, market study, monitoring and observation of sales and consumer behaviour.  Also, Buyers give their explicit and firm consent that these details may be disclosed to and processed by KANABANA LTD, its related parties and other third parties in the country and abroad. Buyers agree and permit KANABANA LTD to provide their personal details to other partner companies but only if the latter undertake to store and process them according to legal requirements. Such companies are: suppliers of marketing services, couriers rendering payment/bank services, telemarketing or other services provided by companies who may develop with KANABANA LTD general programs for offering at the market goods and services offered by it or its partners, insurance companies. Personal details of Buyers may be presented to prosecutor’s offices, police, court institutions or other state bodies on the grounds of and according to legal provisions and after the explicit request of such parties for this.

Your personal details are protected by the Personal Data Act of Republic Bulgaria. Canabana ltd. does not provide your personal data to third parties.

X. Content and copyright

Reproduction of the content of the website may only be performed with the written consent of KANABANA LTD. Using website services does not grant users any rights for the objects of intellectual property in general or any part of them. KANABANA LTD preserves the right to make changes in any part of content or design of, including correction of prices, change of information on available products, change of sold products, general terms, conditions of payment and delivery.

XI. Contact us

If you have inquiries about the General Terms or the products offered on the site, please contact us by email or at tel: 0899853666 (working days from Monday to Friday, 10:00-17:00).
Last update of these General Terms and Conditions: 27 March 2017